Section 3.2
Non-Conformances & Complaints

Controls shall be in place to identify, record and manage non-conforming materials occurring at all stages of production and throughout all processes, from intake to despatch including customer complaints.

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Procedures shall be in place to investigate, record and remedy the cause of any product, process or procedural non-conformance.

A procedure shall be in place to ensure product non-conformances are logged, investigated.

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A procedure shall be in place to ensure product complaints are logged, investigated and responded to.

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